Home » General Conversation » Product and Vendor Feedback » Bushnell Customer Service ( or lack of )
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| Re: Bushnell Customer Service ( or lack of ) [message #17059 is a reply to message #17048] |
Sun, 16 December 2012 09:06   |
jamesgammel
Messages: 1708
Registered: August 2012
Location: Lovell, Wyoming
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Top Contributor |
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I agree with greg, call customer service. Mosat likely their email version someone reads the email, then clicks on a pre-packaged response. Your GPS was obviously outmoded, and discontinued from their line and "new maps" probably only had one possible reply.
Call and talk to a real person, you may not be able to get a 2012 satellite map, but it's entirely possible that you could still get a 2011 version. Somewhere at Bushnell, there's a dvd/cd/flash drive/hard drive that has the 2011's stored. It would take a real person to locate it, and be able to email or download the region you want to you.
A few months ago I had occassion to experience Bushnell's Customer service. I had questions about ring configurations regarding "Millet" turn in rings. Several sources I referenced had conflicting part numbers for several configurations. Searched online under "Millet scope rings" and get Millet's website. It includes a customer service number. Called it, and the auto answer tells me I reached Bushnell Customer service, etc, etc,etc. I hang up, must have dialed a wrong number. Re-search online, and call the listed number. Again, get Bushnell. So I just go ahead and wait for the next available rep to take my call. Well, about 2 years ago, Bushnell bought out Millet.
Well, real human introduces himself and asks what I need. I tell him I just needed correct part numberas for millet turn in rings, and their configurations low/high/etc. he doesn't know, and their database hasn't been merged. he asks if I would be willing to "hold", he'd find out. He floated around their building and got "samples" of all the turn in rings just so he could positively verify their configurations with the packaging part number. I was only interested in the "extension" type, so he dug through his pile, and ferreted all those type to tell me the part numbers for every Millet turn-in ring that was an extension type, and gave them to me.
That to me was going above and beyond. Easy way out would have been, "I'll find out and call you back", then hung up and pretended I never called. My call wasn't even about something I already owned, so in effect, I was a "potential customer", and important enough to at least this guy to get off his butt and get real answers no matter where he had to go.
Turned out the Natchez online "catalog" had errors in their listing of part numbers for the Millet extension rings. Calling Natchez and talking to their cusomer rep, a real person actually went out and pulled the rings I wanted by part number while I was on the phone with them showed the error to them and he said he'd get that error fixed. I haven't re-checked to see if they did, since I already have my order and got what I wanted. BUT, at least another rep that was willing to get off his butt to make sure I was going to get what I wanted, despite their listing error.
Jim
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| Re: Bushnell Customer Service ( or lack of ) [message #17068 is a reply to message #17059] |
Sun, 16 December 2012 12:54 |
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I live in southwest Missouri but have family in the Kansas City area, so am up there to visit. I have been to the outlet store in Lee's Summit a couple of times and the service there was first rate and handled by people who knew guns and shooting. Very good to deal with and talk too. Takeing time to help you, that is rare these days.
Like Jim I have called customer service for Simmons and got Bushnell. Bushnell now owns Bushnell, Simmons, Tasco, and Millet, and possibly more but I do know to those. When talking to a representitive they have been helpful, courtious, and seem glad to help. I will buy more from Bushnell, when it is needed. Right now I have a few scopes, some of each of the brands mentioned and have no complaints. Have a Simmons 4-12 that I really like. May be a fluck but to me it is as good as the Luepold I have and better because the magnification is stronger.
So far to me Bushnell and their products have been really good for me and the customer service has been first rate.
Mr. Murl
ΜΟΛΩΝ ΛΑΒΕ
Molan Labe
"They that can give up essential liberty to obtain a little temporary safety deserve neither safety nor liberty." - Benjamin Franklin
“Quemadmoeum gladuis neminem occidit, occidentis telum est.” (A sword is never a killer, it is a tool in the killer’s hands.) – Lucius Annaeus Seneca, circa 4 BC – 65 AD
"America will never be destroyed from the outside.
If we falter and lose our freedom, it will be because
we destroyed ourselves."
~ ~ Abraham Lincoln ~ ~
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| Re: Bushnell Customer Service ( or lack of ) [message #17073 is a reply to message #17068] |
Sun, 16 December 2012 13:39 |
jamesgammel
Messages: 1708
Registered: August 2012
Location: Lovell, Wyoming
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Top Contributor |
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Glad to know Simmons is now connected with Bushnell. In the 70's I had a Banner 6-24 with BDC on a ruger 77 in .280 Rem. That was a wonderful scope. In the 80's I got a free 2-6X Simmons pistol scope, and it's been super for me on three different barrels/calibers. A few months ago I bought a 5-20X 50 Tasco WC mostly because I already knew that Tasco was now connected with Bushnell as well. Wouldn't hesitate to get another of any of the three "brands" again. None have yet failed to do their job or hold up, and Customer service (to me) has been exemplory (Never required Warranty work so can't speak to that).
Jim
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