| Re: TC Customer Service [message #32923 is a reply to message #32922] |
Thu, 28 August 2014 10:05   |
HiPlainsDrifter
Messages: 11
Registered: February 2014
Location: Denver
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Jim, they offered me my choice of any Hawken scope that they carried. However, all of the list prices for their Hawken scopes were considerably less than the $424.11 list price they had for my pistol scope when they used to carry it. I doubt that I could trade a Hawken scope for a pistol scope comparable to mine.
Smith and Wesson has not explained to me just what "processed" means and just why they can't return my scope to me. My scope had never been used and didn't have a scratch on it. Aside from having a windage adjustment that did not work properly, the scope was in new condition. It's hard to imagine anyone throwing it in a dumpster, especially when it's still my property.
[Updated on: Thu, 28 August 2014 10:10] Report message to a moderator |
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| Re: TC Customer Service [message #32927 is a reply to message #32923] |
Thu, 28 August 2014 13:02 |
jamesgammel
Messages: 1708
Registered: August 2012
Location: Lovell, Wyoming
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Hmmmmmm, lunch box special by an employee? 424.11 was higher than the original list price on my Burris 3-9 A/O plex with posi-lock. And a way better scope than T/C ever dreamed of. I don't blame you for being irate with them. Out of the box defect doesn't bode well for quality control. Too bad you don't live in Mass. You aren't that far from the Burris factory, I'd love to go there and visit, get a grand tour. I've got 11 Burris pistol scopes and hope to add one more within the next week.
Jim
[Updated on: Thu, 28 August 2014 13:03] Report message to a moderator |
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| Re: TC Customer Service [message #32930 is a reply to message #32929] |
Thu, 28 August 2014 14:03 |
HiPlainsDrifter
Messages: 11
Registered: February 2014
Location: Denver
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Forum Newbie |
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Crubear,
I told them that I would accept a Thompson Center G2 14" blued 22 LR match barrel along with the return of my 2.5x-7x pistol scope with the hope that I can eventually find someone else who can repair it at my expense. This might be the lowest cost alternative for them since the list price for this barrel is $355.00, which is $69.11 less than the $424.11 list price for my scope. However, this is the least desirable alternative for me since I have not been able to find anyone who currently repairs this scope model and I might not ever be able to get it fixed. They said they'd give me a barrel, but not return my scope.
I really need a pistol scope. I don't need another barrel although if I had the 22 LR barrel I'd probably use it once in a while. It's hard to give up something I need for something of lesser value that I don't need.
[Updated on: Thu, 28 August 2014 14:04] Report message to a moderator |
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| Re: TC Customer Service [message #33336 is a reply to message #33335] |
Wed, 01 October 2014 08:07 |
jamesgammel
Messages: 1708
Registered: August 2012
Location: Lovell, Wyoming
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Your mistake: "I thought that they'd be embarrassed that their customer service department...." Those bozo's are at the TOP of their respective departments and responsible for their underlings. They'll bury those. You need to go MUCH higher in the food chain. Buy one share of S&W's stock and attend an annual meeting and present that. Put it to the CEO, COO and embarrass THEM on front of the BOD.
Jim
[Updated on: Wed, 01 October 2014 16:35] by Moderator Report message to a moderator |
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